We tend to do a lot of conference calls with clients and also team catch-up calls.  And, if I’m honest, my mind can drift a bit.  The attention deficit created by my screen based workflows means I’m often missing from the moment.  The lo-fi solution to improving engagement is Crispin’s Tengu, which is employed to bring the caller to life, a nod to different scales of interaction and non-verbal cues, even if they are rather basic.  Being able to adapt the tengu for different frequent callers might be nice, a sort of very presenced bot (cf. availabot).